Diane R. Schoener

Operations Professional with an exceptional record of delivering major projects on time on or under budget while surpassing customer expectations.   Consistently exceeded corporate revenue targets.

STRENGTHS

·   Operations Management:  Over 15 years recruiting and managing multiple technical and project management staff.  Specific experience developing guidelines for efficient installation of telecommunications systems to achieve gross revenue targets while growing strong customer relations.

·   Project Management:  Managed multiple projects for Cell Back Haul and MSC builds working with Sprint, AT&T, Verizon Wireless, and T-Mobile. Responsible for provisioning 911 information and making sure successful execution for T-Mobile cell sites.

·   Financial Management:  Extensive management budgeting, overhead/cost analysis, inventory control, and profitability analysis.

·   Customer/Client Relationship Management:  Successful in growing customer base year after year focusing on the customer experience, enhancing customer satisfaction and ensuring timely product delivery as well as maintaining existing sites and any maintenance constraints/needs.

·   Problem Solving:  Worked closely with corporate accounting recognizing problems and customer needs, assisted in developing maintenance contracts to satisfy those needs.

EXPERIENCE:

Project Manager, Cell Back Haul/EoHFC

·   Manage the installation and turn up of cell sites.  Coordinate with contractors, technicians, and head end managers to ensure smooth transition for carriers.  Maintain weekly contact with customers to ensure timely transition/turn-up of towers.  Coordinate Backhaul room ready updates, splicing and continuity testing to ensure successful cell tower hand offs to end user.  Work with OSP and ISP to resolve various issues such as ROE’s, Pole Apps, or permitting needs.  Update and maintain spreadsheets and report performance updates weekly/monthly. Monitor tower status and work to troubleshoot issues during outages.  Manage the surveys and installation of EoHFC installs for businesses class customers. 

Field Site Survey Engineer

·   Perform extensive survey at customer locations to determine space for installations, power needs, and adequate environment for installing fiber and cpe switches for internet circuits.  Follow up with any exceptions or outstanding requirements to ensure a proper installation.

·   Installed/terminated fiber at head end facilities for customer installations.

Operations Manager

·   Directed project management and technical team to ensure timely service and installation while focusing on project budgets and the customer solution.   Worked with customers to schedule installs and create expectations for the installation of product.  Helped in resolving any conflicts or issues during and after installation.

·   Accompanied Sales Staff during customer proposal to introduce the Operations Team and our goals for customer confidence and satisfaction. 

·   Achieved gross revenue targets yearly using analytical skills and ability to maintain and grow company customer base.

 

 

Project/Facilities Manager

·   Managed project build-out and opening of new retail facilities for New England.  Acquired bids and directed subcontractors to facilitate completion of projects within budget. 

·   Project managed installation and maintenance of security systems, telecommunications systems, and network for Retail Facilities.

·   Developed and maintained inventory procedures for retail stores.  Managed inventory personnel and performed monthly audits.

Office Manager/Project Coordinator

·   Assisted Project Managers with preparation of proposals including estimates, take-off’s and material specifications.

·   Ordered equipment/materials and coordinated shipping schedules for network installation projects.  Maintained communications with field crew to ensure timely deliverables of projects.

Education

Massasoit Community College – Candidate Associates Degree in Business Management

Fisher College – Computer Programming

American Institute of Banking – Mathematics and Accounting

Licenses

Rhode Island State Contractors License - #5853

 

Employment History

NextGen/T-Mobile, Norton, MA2014-present

Tek Systems/Comcast, Taunton, MA2011-2014

Operations Manager, Mitel Technologies Inc., Norton, MA2003-2010

Director of Operations, Signet Electronics, Norwell, MA2001-2003

Project Facilities Manager, Omnipoint Communications/T-Mobile, Providence, RI1997-2001

Office Manager/Project Coordinator, Global Integration Services, Inc., Brockton, MA1990-1997